Refund policy

Refund and Return Policy:

In the event that your goods are damaged in transit please contact us to arrange return of the goods within 14 days. The goods will promptly be replaced and any additional agreed costs incurred by you will be reimbursed.

In the event that your goods are lost every effort will be made to locate the package and if not located, your order will be replaced.

If you are unhappy with the quality or condition of our goods, please contact us within 14 days for a full refund or replacement. 

To return your order, ensure the contents are securely packaged, enclose your name and address and forward to:

Supernature Limited, C/O Botanic Marketing, 617b Kilshane Ave, Northwest Business Park, Ballycoolin, Dublin 15, D15 W868, Ireland

Cancellations:

Should you decide to cancel your order and the goods have not yet been shipped then we will refund your transaction amount in full.

If your order is on route to you then we request that you return the goods to us and upon receipt we will refund the cost of the goods less any delivery charges incurred.